Terms of Service

1. Introduction

Welcome to Stray Jets ("we," "our," or "us"). By accessing or using our website and services, you agree to be bound by these Terms of Service. Stray Jets operates as a luxury concierge and brokerage platform, connecting clients with premium service providers including but not limited to private jet operators, luxury car rental companies, yacht charter services, and other high-end experience providers in Dubai and internationally.

2. Our Services

Stray Jets acts as an intermediary broker between clients and third-party luxury service providers. We facilitate bookings and provide concierge services but do not own, operate, or directly provide the transportation, accommodation, or experience services listed on our platform.

Our role includes:

• Connecting clients with verified luxury service providers
• Facilitating communication and booking arrangements
• Providing consultation and recommendations
• Coordinating logistics and special requests
• Offering customer support throughout the booking process

3. Booking and Payment

All bookings are subject to availability and confirmation from the respective service providers. Pricing displayed on our platform is provided by third-party vendors and may be subject to change. Final pricing will be confirmed before payment is processed.

Payment terms, cancellation policies, and refund conditions are determined by the individual service providers and will be clearly communicated during the booking process. Stray Jets may charge a service fee for facilitating bookings, which will be disclosed prior to confirmation.

4. Limitation of Liability

Stray Jets acts solely as a booking intermediary and is not responsible for the actual provision of services by third-party providers. We are not liable for:

• Quality, safety, or legality of services provided by third parties
• Actions, errors, or omissions of service providers
• Delays, cancellations, or changes made by service providers
• Personal injury, property damage, or losses incurred during services
• Disputes between clients and service providers

Clients acknowledge that all services are provided by independent third-party operators who maintain their own insurance, licenses, and liability coverage.

5. User Responsibilities

Clients agree to:

• Provide accurate and complete information during booking
• Comply with all terms and conditions of service providers
• Respect the property and personnel of service providers
• Hold valid documentation required for services (passports, licenses, etc.)
• Arrive on time for scheduled services
• Communicate any special requirements or concerns in advance

6. Cancellations and Refunds

Cancellation and refund policies are established by individual service providers. These policies will be communicated clearly at the time of booking. Stray Jets service fees may be non-refundable depending on the stage of the booking process. We will make reasonable efforts to assist clients with cancellations and refund requests, but final decisions rest with the service providers.

7. Intellectual Property

All content on the Stray Jets website, including text, graphics, logos, images, and software, is the property of Stray Jets or its content suppliers and is protected by international copyright laws. Users may not reproduce, distribute, or create derivative works without explicit written permission.

8. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

9. Dispute Resolution

Any disputes arising from these Terms of Service or the use of our services shall be governed by the laws of the United Arab Emirates. We encourage clients to contact us directly to resolve any concerns before pursuing formal legal action.

10. Modifications to Terms

Stray Jets reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after modifications constitutes acceptance of the updated terms.

11. Contact Information

For questions about these Terms of Service, please contact us:

12. Acceptance of Terms

By using Stray Jets services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please discontinue use of our services immediately.