Privacy Policy

1. Introduction

At Stray Jets ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. By accessing or using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect information that you provide directly to us, as well as information automatically collected when you use our services:

Personal Information

• Full name and contact details (email, phone number, WhatsApp)
• Passport information and travel documents (when required)
• Payment information and billing address
• Date of birth and nationality
• Preferences and special requests
• Communication history with our team

Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and facilitating bookings with service providers
• Communicating with you about reservations and inquiries
• Providing customer support and assistance
• Sending booking confirmations and important updates
• Processing payments and preventing fraud
• Improving our services and website functionality
• Personalizing your experience and recommendations
• Sending promotional communications (with your consent)
• Complying with legal obligations and regulations

4. How We Share Your Information

We may share your information with the following parties:

Service Providers

We share necessary information with third-party service providers (private jet operators, luxury car rental companies, yacht charter services, etc.) to fulfill your bookings and service requests.

Business Partners

We may share information with trusted business partners who assist in operating our platform, processing payments, or providing related services.

Legal Requirements

We may disclose information when required by law, court order, or government regulation, or to protect our rights, property, or safety.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure servers and regular security audits
• Limited access to personal information on a need-to-know basis
• Regular staff training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookies through your browser settings, but disabling cookies may limit certain features of our website.

Types of cookies we use:

• Essential cookies: Necessary for website functionality
• Performance cookies: Help us understand how visitors use our site
• Functionality cookies: Remember your preferences
• Marketing cookies: Track effectiveness of our marketing campaigns

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Objection: Object to processing of your information for marketing purposes
• Portability: Request transfer of your information to another service
• Withdrawal of consent: Withdraw consent for data processing at any time

To exercise these rights, please contact us using the information provided at the end of this policy.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will securely delete or anonymize it.

9. International Data Transfers

Your information may be transferred to and processed in countries outside the United Arab Emirates. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Your Consent

By using Stray Jets services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.